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Complaint form
Compact | Comfort | PerForm | Rigid base.59
General information*
Retailer
Name, town
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Contact person
*
Installer
Name, town
*
Contact person
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End customer
Name
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Contact person
*
Street, town
*
Phone, fax, e-mail
*
Details of the damage (if possible documented by photos - including the room situation)*
Description
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If a sample section is available
*
Yes
No
When and by whom was the defect detected?
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How many rooms are affected?
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How many positions per room are affected?
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Photos/videos available
File format: jpg, heic, mp4, mov, mpeg
Imagesize: 200 MB
Details of the product / purchase contract (enclose proof of purchase)*
Article description
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Item number
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Quantity in square metres
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Purchase date
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Rear plank labelling
Batch number (on the label)
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Order confirmation number
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Proof of purchase
*
File format: jpg, pdf
Imagesize: 10 MB
Details of the property*
New building/old building
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New building
old building
Year of construction
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Room with cellar
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Yes
No
Room utilisation
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Room size XX x XX m
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Window shading available
Yes
No
How is the room heated (e.g. underfloor heating, radiators, etc.)?
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Heating protocol available?
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Yes
No
Heating protocol
File format: jpg, pdf
Imagesize: 10 MB
Were unevenness in the floor?
Yes
No
How many mm per 1 metre?
Installation details*
Laying date
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Has the floor covering been acclimatised in the room where it is to be installed?
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Yes
No
How many hours?
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On which substrate was the product laid (e.g. cement screed / tiles / wooden construction etc.)?
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Has a screed measurement been carried out or is a report available (if yes, please enclose!)?
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Yes
No
% CM
Screed measurement
File format: jpg, pdf
Imagesize: 10 MB
What measures were carried out for further substrate preparation (priming / levelling etc.)?
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Which underlay materials were used (e.g. PE film, impact sound, etc.)?
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Has the product been fully bonded to the substrate?
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Yes
No
With which adhesive?
Were the head connections additionally bonded with a cold welding agent?
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Yes
No
Is heavy furniture / kitchens / ovens / aquariums / waterbeds etc. standing directly on the floor covering?
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Yes
No
Have components/connections/skirting boards/door panelling etc. to the floor covering been sealed with sealing material/silicone?
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Yes
No
Are there sufficient expansion joints?
to all walls / heating pipes
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Yes
No
For all door frames and thresholds
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Yes
No
Between the rooms
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Yes
No
In the rooms / constrictions
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Yes
No
How was it relocated?
With the bump block?
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Yes
No
The head joint offset is at least in cm
*
Starting in the
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right-hand corner of the room
left-hand corner of the room
Towards the wall the
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Spring side
Groove side
How was it relocated?
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Single plank installation
Row laying
Information on care*
Felt glides under all movable furniture
*
Yes
No
Room climate | Humidity %
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Clean-off zone in the entrances
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Yes
No
Room climate | Temperature °C
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Which chair castors were used?
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hard
soft
none
Which care products were used?
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Has additional surface protection been applied (e.g. Dr. Schutz / Anticolor / PU sealer)?
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Yes
No
Information
Mit Versenden des Beanstandungsformulars bestätigt der Antragsteller die Richtigkeit der oben gemachten Angaben.
Name*
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E-mail*
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