Back to the website
Complaint form
Hywood
General information*
Retailer
Name, town
*
Contact person
*
Installer
Name, town
*
Contact person
*
End customer
Name
*
Contact person
*
Street, town
*
Phone, fax, e-mail
*
Details of the damage (if possible documented by photos - including the room situation)*
Description
*
Is a sample section available?
*
Yes
No
When and by whom was the defect detected?
*
How many rooms are affected?
*
How many locations per room are affected?
*
Photos/videos available
File format: jpg, heic, mp4, mov, mpeg
Imagesize: 200 MB
Details of the product / purchase contract (enclose proof of purchase)*
Article description
*
Item number
*
Quantity in square metres
*
Purchase date
*
Rear plank labelling
Order confirmation number
*
Proof of purchase
*
File format: jpg, pdf
Imagesize: 10 MB
Details of the property*
New building, old building
*
New building
old building
Year of construction
*
Room with cellar
*
Yes
No
Room utilisation
*
Room size XX x XX m
*
How is the room heated?
*
Heating protocol available?
*
yes
no
Heating protocol
File format: jpg, pdf
Imagesize: 10 MB
Were there unevennesses in the floor?
yes
no
How many mm per 1 metre?
Installation details*
Laying date
*
How long was the product stored in the room to be laid before installation?
*
On which substrate was the product laid (e.g. cement screed / tiles / wooden construction etc.)?
*
Has a screed measurement been carried out or is a report available (if yes, please enclose!)?
*
yes
no
% CM
Which underlay materials were used (e.g. PE film, impact sound, etc.)?
*
Laying method
*
floating
full-surface
glued with
*
Are there sufficient expansion joints?
to all walls / heating pipes
*
yes
no
for all door frames and thresholds
*
yes
no
between the rooms
*
yes
no
How was it relocated?
With the ter Hürne
*
Impact block
The head joint offset is at least in cm
*
Starting in the
*
right corner of the room
left corner of the room
Towards the wall the
*
Spring side
Groove side
Additional glue specification
*
yes
no
Information on care*
Felt glides under all movable furniture?
*
yes
no
Indoor climate | Air humidity %
*
Clean-off zone in the entrances
*
yes
no
Indoor climate | Temperature °C
*
Which chair castors were used?
*
hard
soft
Mist-moist care?
*
yes
no
Is a humidifier used?
*
yes
no
Which care products were used?
*
Information
By sending the complaint form, the applicant confirms the accuracy of the information provided above.
Name*
*
E-mail*
*
*Further processing is not possible without this information!
Don't fill this field!