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Complaint form
Vinyl PRO | Dryback
General information*
Retailer
Name, location
*
Contact person
*
Installer
Name, location
*
Contact person
*
End customer
Name
*
Contact person
*
Street, town
*
Phone, fax, e-mail
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Details of the damage (if possible documented by photos - including the room situation)*
Description
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If a sample section is available
*
Yes
No
When and by whom was the defect detected
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How many rooms are affected
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How many rooms are affected
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Photos/videos available
File format: jpg, heic, mp4, mov, mpeg
Imagesize: 200 MB
Details of the product / purchase contract (enclose proof of purchase)*
Article description
*
Item number
*
Quantity in square metres
*
Purchase date
*
Batch number (on the label)
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Order confirmation number
*
Proof of purchase
*
File format: jpg, pdf
Imagesize: 10 MB
Details of the property*
New building, old building
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New building
Old building
Year of construction
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Room with cellar
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Yes
No
Room utilisation
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Room size XX x XX m
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Window shading available
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Yes
No
How is the room heated (e.g. underfloor heating, radiators, etc.)?
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Heating protocol available
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Yes
No
Heating protocol
File format: jpg, pdf
Imagesize: 10 MB
Installation details*
Laying date
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Has a screed measurement been carried out or is a report available (if yes, please enclose!)
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Yes
No
% CM
Screed measurement
File format: jpg, pdf
Imagesize: 10 MB
Has the floor covering been acclimatised in the room where it is to be installed?
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Yes
No
How many hours
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On which substrate was the product laid (e.g. cement screed / tiles / wooden construction etc.)?
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What measures were carried out for further substrate preparation (priming / levelling etc.)?
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Which products were used to prepare the substrate (manufacturer / type)
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In what layer thickness was the levelling compound applied?
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Which adhesive was used and which trowel notch was used
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Was a different adhesive used in the areas with increased thermal load, e.g. south-facing, floor-to-ceiling windows?
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Were the bonded surfaces rolled / re-rolled with a link roller (at least 50 kg)?
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Yes
No
Have you ensured that the surface to be covered is not exposed to direct sunlight before, during and 12 hours after installation?
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Yes
No
Which measures
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Were structural joints in the screed taken over
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Yes
No
Have dummy joints, expansion joints and construction joints in the screed been taken over?
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Yes
No
resinified
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Yes
No
Has an expansion distance to all fixed components / wall courses / pillars etc. been taken into account?
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Yes
No
Information on care*
Felt glides under all movable furniture
*
Yes
No
Room climate | Humidity %
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Clean-off zone in the entrances
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Yes
No
Room climate | Temperature °C
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Which chair castors were used?
*
hard
soft
none
Which care products were used?
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If additional surface protection has been applied (e.g. Dr. Schutz / Anticolor / PU sealer)
*
Yes
No
Information
By sending the complaint form, the applicant confirms the accuracy of the information provided above.
Name*
*
E-Mail*
*
*Further processing is not possible without this information!
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