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Complaint form
Dekor-Paneele
General information*
Retailer
Name, town
Contact person
Installer
Name, town
Contact person
End customer
Name
Contact person
Street, town
Phone, fax, e-mail
Details of the damage (if possible documented by photos - including the room situation)*
Description
Is a sample section available?
Yes
No
When and by whom was the defect detected?
How many rooms are affected?
How many jobs per room are affected?
Photos/videos available
Details of the product / purchase contract (enclose proof of purchase)*
Article description
Article number
Quantity
Purchase date
Rear plank labelling
Order confirmation number
Proof of purchase
Details of the property*
New building, old building
New building
old building
Year of construction
Room utilisation
Room size XX x XX m
How is the room heated?
Heating protocol available
Yes
No
Heating protocol
Installation details*
Laying date
How long was the product stored in the room to be laid before installation?
Original ceiling (e.g. concrete, plasterboard, ceiling beams, insulation, etc.)
Which mouldings are used?
Mounting the mouldings
Clips
Screws / stapler
Adhesive / silicone
Is a heating system installed under the ceiling (heating pipes/spirals)?
Yes
No
Have air conditioning units / air coolers / radiators been installed? have air conditioning units / air coolers / radiators been installed?
Yes
No
What type of lighting system has been installed (more detailed information regarding type, manufacturer, installation)Have air conditioning systems / air coolers / radiators been installed?
Are there sufficient expansion joints of at least 10 mm
on all sides of the wall / components
on all sides of the wall / components
on all support pillars / fixed elements
Yes
No
Substructure construction
Single battens
Counter battens
Distance between the battens in centimetres
Battens under the panel ends / head joints
Yes
No
What is used to fasten the battens (e.g. staples, nails, screws, etc.)?
Were the end faces
stapled
attached
Insulation installed
Yes
No
Information on care*
Room climate | Humidity %
Room climate | Temperatur °C
Is a humidifier used?
Yes
No
Information
By sending the complaint form, the applicant confirms the accuracy of the information provided above.
Name*
E-Mail*
*Further processing is not possible without this information!
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