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Complaint form
Engineered Hardwood Flooring
General information*
Retailer
Name, town
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Contact person
*
Installer
Name, town
*
Contact person
*
End customer
Name
*
Contact person
*
Street, town
*
Phone, fax, e-mail
*
Details of the damage (if possible documented by photos - including the room situation)*
Description
*
Is a sample section available?
*
Yes
No
When and by whom was the defect detected?
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How many rooms are affected?
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How many jobs per room are affected?
*
Photos/videos available
File format: jpg, heic, mp4, mov, mpeg
Imagesize: 200 MB
Details of the product / purchase contract (enclose proof of purchase)*
Article description
*
Item number
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Amount in square metres
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Purchase date
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Rear plank labelling
Order confirmation number
*
Proof of purchase
*
File format: jpg, pdf
Imagesize: 10 MB
Details of the property*
New building, old building
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New building
old building
Year of construction
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Room with cellar
*
Yes
No
Room utilisation
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Room size XX x XX m
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What is used to heat the room?
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Heating protocol available
*
Yes
No
Heating protocol
File format: jpg, pdf
Imagesize: 10 MB
Were there unevennesses in the floor?
Yes
No
How many mm per 1 metre?
Installation details*
Laying date
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How long was the product stored in the room to be laid before installation?
*
On which substrate was the product laid (e.g. cement screed / tiles / wooden construction etc.)?
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Has a screed measurement been carried out or is a report available (if yes, please enclose!)?
*
Yes
No
% CM
Screed measurement
File format: jpg, pdf
Imagesize: 10 MB
Which underlay materials were used (e.g. PE film, impact sound, etc.)?
*
Laying method
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floating
full-surface
bonded with
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Are there sufficient expansion joints?
to all walls / heating pipes
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Yes
No
for all door frames and thresholds
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Yes
No
between the rooms
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Yes
No
How was it relocated?
With the ter Hürne
*
Impact block
The head joint offset is at least in cm
*
Starting in the
*
right-hand corner of the room
left-hand corner of the room
Towards the wall the
*
Spring side
Groove side
Additional glue specification
*
Yes
No
Information on care*
Felt glides under all movable furniture
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Yes
No
Room climate | Humidity %
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Clean-off zone in the entrances
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Yes
No
Room climate | Temperature °C
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Which chair castors were used?
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hard
soft
none
Mist-moist care
*
Yes
No
Is a humidifier used?
*
Yes
No
Which care products were used?
*
Information
By sending the complaint form, the applicant confirms the accuracy of the information provided above.
Name*
*
E-Mail*
*
*Further processing is not possible without this information!
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